One of a kind pieces, sale items and custom work are non refundable. There is a 5 day grace period once you receive your order- if there is an issue please contact us within that time frame to get it resolved.
Orders placed under other vendors are not eligible for refunds or exchanges.
For this coming new year repairs will no longer be accepted for bronze or silver jewelry. We suggest your local jewelry shop for small things like cleanings and chain fixes. They will be quicker than sending everything back and forth.
For all fine jewelry repairs in gold please email marygallaghernyc@gmail for more help.